Privacy Policy
Welcome to Flights Way Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://flightsway.co.uk/).
1. Introduction
- Flights Way Ltd is committed to protecting your personal data.
- This Privacy Policy outlines how we handle information collected through our website and related services.
2. Information We Collect
- The website collects contact details, flight or hotel enquiry information, communication preferences and consent records needed to process enquiries. If optional analytics is accepted and configured, it may also collect limited action and page-category information to understand which public pages and contact methods generate enquiries. The website does not collect payment-card details or take online payments.
- Analytics events do not include customer names, email addresses, telephone or WhatsApp numbers, lead references, travel dates, callback preferences, passenger information or free-text messages.
- If an enquiry proceeds, any booking and payment process is explained separately by the consultant before the customer agrees to proceed.
3. How We Use Your Information
- To process flight enquiries and hotel quote requests.
- To provide customer support and respond to enquiries.
- To send marketing emails, promotions, and offers (with your consent).
- To improve our website functionality and user experience.
- To comply with legal obligations.
4. Data Sharing & Third Parties
- If you decide to proceed after speaking with a consultant, relevant information may be shared with the applicable airline, hotel or travel service provider as needed to arrange the agreed service.
- Google Analytics may process limited measurement data only when it has been configured and you have accepted optional analytics. Enquiries continue to work when analytics is rejected.
- Legal Authorities when required by law.
- We do not sell your personal data to third parties.
5. Data Security & Protection
- We implement security measures to safeguard your data against unauthorized access, misuse, or disclosure.
- However, no online platform is entirely risk-free.
6. Cookies & Tracking Technologies
- Essential storage supports core website operation and remembers your cookie choice. Optional analytics is off unless you explicitly accept it, and no Google Analytics or advertising tag is loaded before that choice.
- If Google Analytics is configured and accepted, it is used to count permitted enquiry and contact actions so Flightsway can understand website performance. If configuration is absent, optional analytics remains inactive.
- You can reject, accept, change or withdraw optional analytics through Cookie settings in the website footer. Withdrawal stops future optional events and the website attempts to remove its Google Analytics cookies where technically possible.
- Submitting a flight enquiry or hotel quote request never requires analytics consent. Google advertising storage, remarketing, enhanced conversions and customer-data uploads are not enabled by this website foundation.
- The business owner must approve and document an appropriate analytics retention setting before production activation; this policy does not invent a retention period.
7. Your Rights
- Access, update, or delete your personal data.
- Opt-out of marketing communications.
- Request information about how your data is processed.
- To exercise these rights, contact us at info@flightsway.co.uk.
9. Privacy Questions & Complaints
- Contact info@flightsway.co.uk with a privacy question or complaint.
- Our Complaints Procedure explains internal review and how unresolved data-protection concerns may be raised with the UK Information Commissioner’s Office.
10. Policy Updates
- We may update this Privacy Policy from time to time.
- Changes will be posted on this page with an updated revision date.
Thank you for choosing Flights Way Ltd. We are dedicated to providing you with a secure and seamless travel experience.
Privacy Controls
Data Requests
info@flightsway.co.uk
Trading As
Flights Way Ltd
Contact us to ask how your personal information is used or to exercise your data rights.